Question 1

How do I import my data?

Accepted Answer

WeekBrief uses AI to extract data directly from your ad platforms. Simply take a screenshot of your Google Ads, Meta Ads, or TikTok dashboard and drag & drop it anywhere on the WeekBrief screen. We'll automatically identify and extract the key metrics.

Question 2

Do I need to connect my ad accounts via API?

Accepted Answer

No! We intentionally do not ask for API access to keep your account secure and setup instant. Our AI vision technology reads your reports just like a human would, meaning you can use it with any platform instantly.

Question 3

What if the extracted numbers are wrong?

Accepted Answer

While our AI is highly accurate (94%+), you can always click on any number in the report to edit it manually. You can also manually enter data if you prefer not to upload screenshots.

Question 4

Do you support PDF or CSV imports?

Accepted Answer

Currently, our primary magic is in image extraction (PNG, JPG, JPEG) from platform screenshots. However, if you take a clear screenshot of a PDF or CSV report, our AI can still extract the key data accurately!

Question 5

What languages does the AI support for data reading?

Accepted Answer

Our Vision AI is capable of reliably extracting metrics from English language dashboards. We are actively working to expand full support to other major languages soon.

Question 6

How is my data secured?

Accepted Answer

We use industry-standard encryption protocols (TLS/SSL) for all data in transit. Your specific ad data (spend, conversions, etc.) is stored in a secure database with strict Row Level Security (RLS), meaning only you and your authorized team members can access it.

Question 7

Do you store my platform credentials?

Accepted Answer

No. Since we use AI screenshot extraction, we never ask for or store your login credentials for Google Ads, Meta Ads, or any other platform. This eliminates the risk of compromised API tokens.

Question 8

Who has access to my data?

Accepted Answer

Your data is private. Our team does not verify or access your specific client reports unless you explicitly grant us permission for support purposes. All AI processing is automated and ephemeral.

Question 9

Is my payment information safe?

Accepted Answer

Yes. All payments are securely processed by Polar, our Merchant of Record. We do not process or store any of your credit card information on our servers.

Question 10

How do I upgrade to manage more clients?

Accepted Answer

Go to Settings > Plans to upgrade. The Pro plan ($29/mo) allows up to 15 clients, while the Agency plan ($99/mo) offers unlimited clients and white-labeling.

Question 11

What happens if I downgrade?

Accepted Answer

If you downgrade, you'll retain access to your clients up to the new plan's limit. Any extra clients will automatically be 'locked' (read-only) until you upgrade again or manually delete older clients.

Question 12

How do I cancel my subscription?

Accepted Answer

You can easily cancel at any time from your Workspace Settings > Manage Subscription. Your account will remain active until the end of your current billing period.

Question 13

How do upgrades and prorations work?

Accepted Answer

When you upgrade to a higher tier, you are instantly prorated for the remainder of your billing cycle. You'll only pay the difference for the time you actually use the upgraded tier.

Question 14

How can I completely delete my account and data?

Accepted Answer

We respect your right to data deletion (GDPR/CCPA). Simply navigate to your Account settings and select 'Delete Account'. This action is irreversible and immediately wipes all your reports, clients, and settings from our database.

Question 15

Can I share reports with my clients?

Accepted Answer

Yes! On Pro and Agency plans, you can generate a secure, shareable web link for any brief. This link is read-only and perfect for sending updates via email or Slack.

Question 16

Can I add my team members?

Accepted Answer

Team management is available exclusively on the Agency plan. You can invite unlimited team members to seamlessly collaborate on your workspace.

Question 17

Does WeekBrief support printed reports?

Accepted Answer

Yes, all briefs are elegantly optimized for printing. Simply use your browser's native 'Print to PDF' feature for a clean, professional one-page report without any clutter.

Frequently Asked Questions

Getting Started & Data

Security & Privacy

Account & Billing

Features & Sharing

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